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Cancellations & RefundsDocument Ref: JN-POL-REF-2026

Refund & Cancellation Policy.

Transparent rules and timelines for flight cancellations, hotel refunds, and visa fee policies.

Effective Date: September 2026
Reading Time: ~4 mins
Jurisdiction: Laws of Bangladesh

Fare Rules Passthrough

Refunds follow airline fare rules and hotel cancellation windows with total transparency.

Pre-Payment Disclosure

Cancellation penalty windows are clearly confirmed in writing before you authorize payment.

Dedicated Claims Support

Our concierge team files airline waivers and supplier disputes on your behalf.

Reliable Reversals

Approved funds returned to your original payment method (card, bank, bKash, or Nagad) within 7-14 days.

Policy Scope & Executive Summary

Transparent standards for curated travel.

Transparent rules and timelines for flight cancellations, hotel refunds, and visa fee policies.

1. Third-Party Supplier Policy Passthrough

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In Plain English:

Refund and cancellation terms are primarily dictated by the operating third parties providing your travel components:

Refund and cancellation terms are primarily dictated by the operating third parties providing your travel components:

Supplier Dominance:Airline fare rules, hotel cancellation policies, cruise line charters, and foreign consular fee schedules are established by those respective providers, not by JourneyNest.
Transparent Disclosure:Before you pay, our travel brief confirms whether a flight or accommodation is refundable, partially refundable with penalties, or strictly non-refundable.
Agency Service Charge:Where suppliers permit cancellations, JourneyNest applies a nominal processing charge (BDT 1,500 to BDT 3,000 per ticket or file) to cover administrative reconciliation.

2. Air Ticket Cancellations & No-Shows

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In Plain English:

Airline ticket refundability is governed strictly by the airline's GDS fare basis code:

Airline ticket refundability is governed strictly by the airline's GDS fare basis code:

Refundable Fare Classes:Permitted cancellations will be processed according to airline refund rules, with applicable airline cancellation penalties deducted from the gross fare.
Non-Refundable Fares:Low-cost promo fares and seat-sale tickets are non-refundable. In certain instances, unutilized government airport departure taxes may be reclaimed.
Flight Cancellations by Airline:If an operating airline cancels a flight without a suitable alternative, passengers are entitled to a full refund or free rebooking under aviation consumer rules.
No-Show Penalties:Failing to check in or cancel at least 4 hours before scheduled departure incurs severe no-show fees or total forfeiture of the fare.

3. Visa & Study Abroad Consultation Files

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In Plain English:

Special conditions apply to embassy and university documentation services:

Special conditions apply to embassy and university documentation services:

Non-Refundable Consular Fees:Embassy visa processing fees, biometric appointment charges (e.g. VFS Global), and foreign university application deposits are non-refundable once paid to foreign authorities.
JourneyNest Advisory Fee:Our file preparation and visa advisory fees cover professional file scrutiny, mock interview sessions, and dossier compilation; they are non-refundable once the consultation begins.

4. Holiday Packages & Hotel Reservations

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In Plain English:

Customized land packages carry staggered cancellation windows:

Customized land packages carry staggered cancellation windows:

Over 45 Days Prior to Travel:Refund of package amount minus non-refundable hotel deposits and administrative fees.
30 to 44 Days Prior:50% cancellation fee on the total land arrangement cost.
Under 30 Days Prior:100% cancellation penalty due to strict resort block holds and peak-season guarantees.

5. Refund Claim Procedure & Processing Timelines

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In Plain English:

We facilitate refunds with systematic accountability:

We facilitate refunds with systematic accountability:

Written Submission:All cancellation requests must be submitted in writing to info@journeynestbd.com or via verified WhatsApp, stating the booking reference and reason.
Supplier Remittance Timeline:Airlines and international suppliers generally process and remit funds back within 14 to 30 business days.
Original Payment Reversal:Approved funds are returned to the original payment method (card, bank account, or mobile wallet such as bKash or Nagad). Cash payments are refunded by bank transfer or mobile wallet.
Questions & Clarifications

Frequently Asked Questions

Claims Resolution

File a Cancellation or Refund Request

Our customer care desk prioritizes urgent flight cancellations and manages waiver appeals with partner airlines.

Submit Refund Claim

Initiate formal cancellation review

Request Emergency Waiver

Medical or bereavement airline appeal

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